T-Vine Wine Club FAQ
There is no cost to join.
Depending on the membership level you join, you will receive savings on purchases, invitations to events, and access to library wines. Your benefits begin as soon as you join.
You will be billed five times per year- February, April, June, September, and November. (Unless you choose to opt-out of a shipment)*
Your membership lasts as long as you would like it to. We do require a minimum of three wine club releases, or members will be subject to a $50 cancellation fee. Read official policy here.
You will receive an email notification 1 week prior to the billing of your release, letting you know the selection, cost and add-on options. Releases will ship or become available for pickup 1 week after billing.
A $25 fee will be assessed for these changes made after the release deadline. Please understand that we provide your package to our carriers immediately after billing and must call these orders back after they ship.
Your membership benefits only extend to the person on the account and their spouse/partner. Memberships can be gifted to friends and family for specified periods of time.
You can access your personal account information through the T-Vine website by logging in to the member area.
The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $25 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible and we will replace the damaged merchandise.
All pick-up members will receive an email notifying them of the release. Pickup is at 607 Airpark Rd, Napa, CA 94558. Please email info@tvineswinery.com to arrange collection. This is a pickup location, not a tasting room. If you are unable to pick up your release after 45 days, we will conveniently ship the wine to you. Shipping charges and an additional $10 handling fee will be applied to the credit card we have on file.
Yes, you can have a friend or family member pick up your release. Just be sure to email info@tvineswinery.com with the name of the person so we can make a note on your account.
Yes! Members can skip a maximum of two consecutive releases. Longer durations require cancellation, which may be subject to the $50 cancellation fee if the member cancels before receiving three releases.
We hate to see you go, but if you wish to cancel your membership we ask that you give notice two weeks before the next club release. If we do not receive timely notice, you will be required to accept the current release. We require members receive three releases before cancellation, or they will be charged a $50 cancellation fee.
We suggest that you provide an address that will guarantee you receive a delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
You will receive a notification email 1 week before billing, letting you know the wine selection.
If you would like to add to or change your release, please notify us at info@tvineswinery.com at least 1 week before billing.
Our default shipping method is via UPS ground. (1-7 business days) An adult 21 or older must be present to sign for the package upon delivery. For more information about shipping please see our shipping page. If you would like to make adjustments to your shipping method contact us at info@tvineswinery.com.
Members receive 10–20% off purchases, depending on membership level, and $10 shipping on orders of 12 or more bottles. You will receive an email notification 1 week prior to billing with the option to add-on.