Order Assistance & FAQ
When will my order ship?
All orders placed before 11:00 AM PST, Monday-Friday, typically ship the same business day. Orders received after 11:00 AM PST will ship the following business day. Please note that orders may be held to avoid shipping during extreme heat or cold.
Wine will deliver within five business days nationwide using standard shipping and within one business day in California. These delivery windows depend on the day and time we receive your order.
Packages will deliver Monday-Friday between 9:00 AM and 8:00 PM. We cannot specify, request or guarantee the time a package will deliver. We do notice that orders to business addresses generally deliver earlier in the day.
I'm having trouble with delivery, what should I do?
We're here to help! You can chat with us by clicking the icon in the bottom right corner, or you can send us an email at email@example.com. Please include your name, order number and delivery issue and we'd be happy to assist.
I need to change my order.
Please email us with the order number and the requested changes. Please note, shipping orders are released to carriers within 24 hours of billing and some changes may necessitate a $25 fee. Per compliance rules, any post-billing changes require us to refund and reprocess your order.
I need to redirect my shipment.
We can redirect the order for a $25 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order. Please email us and provide your order number and preferred delivery location. Please note that we can always request that an order be held at a UPS or FedEx location for pickup.